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General Terms and Conditions

General Terms and Conditions

The present ones may be modified or updated at any time by Ritacca Arredo Bar. The information on ritaccaarredobar.it may be subject to change without notice. Ritacca Arredo Bar assumes no responsibility for any errors and omissions in the information provided on the site. These conditions are accepted at the time of purchase.

Shipping

The national and international couriers to which Ritacca Arredo Bar turns to deliver professional furniture and equipment, operate from Monday to Friday, from 8.00 to 17.00 (these conditions imposed by third parties, therefore, cannot undergo any change or for customer or supplier intervention).

The reference companies for freight transport do not deliver by appointment, but allow the customer to define his availability within a specific time slot of 4 hours. The deliveries of orders made for items from different suppliers do not generally take place in a single solution and, consequently, the shipping times will be diversified. Ritacca Arredo Bar therefore will not be responsible for any delays in delivery: to request information, you can contact our logistics and shipping department by phone at +39 0984 404212.

You will be made aware of the path followed by the goods shipped and keep shipping times under control, through the appropriate tracking request, which you can make within a section of the customer profile.

Payments and Invoice

Withdrawals, Returns and Refunds

Product Warranty

All products offered by Ritacca Arredo Bar are covered by an original Italian warranty of 12 months for lack of conformity. Used goods, on the other hand, do not have a guarantee. Defects caused by misuse or improper use of the product are not guaranteed: therefore, the electrical parts of a product such as bulbs, neon lights, LEDs, thermostats, resistors, motherboard etc are not covered by the guarantee; direct or indirect damage caused by errors or discrepancies in the installation or incorrect use of the machine; damage caused by hard or ferruginous water, by carelessness or inability to manage by the user, by irregular voltages of the electric lines, by insufficient pressure or impurities in the water or gas systems, by the malfunctioning of the suction systems, or due to unforeseeable circumstances or force majeure or unauthorized third party intervention.

The warranty does not cover components subject to wear, such as, but not limited to, gaskets, lamps, glass, knobs. The guarantee does not include labor costs.

To take advantage of the warranty, the Customer must keep the invoice (or DDT), and the original packaging that he will receive following shipment. Within 12 months, Ritacca Arredo Bar undertakes to provide free spare parts malfunctioning, without covering the shipping costs of the spare part and the labor costs for the replacement (to be paid by the buyer, to be paid by bank transfer). banking).

To receive warranty assistance, you will need to keep the invoice (or DDT), and the original packaging you will receive. It is also required, in compliance with the terms of the guarantee, to keep and not lose the damaged parts replaced.

Ritacca Arredo Bar, at the request of the purchaser, carries out the installation and technical assistance of the products sold, the costs of which are borne by the purchaser. In the event of a product failure, the customer must communicate via email to info@ritaccaarredobar.it and wait to be contacted by our customer service, with whom he will agree on the methods of intervention. The costs of specialized technical interventions will be communicated from time to time. The installation request of the purchased equipment must be communicated at the time of purchase: Ritacca Arredo Bar will provide for a quotation of the same and the communication of the rate, before carrying out any intervention.