General Terms and Conditions
The present ones may be modified or updated at any time by Ritacca Arredo Bar. The information on ritaccaarredobar.it may be subject to change without notice. Ritacca Arredo Bar assumes no responsibility for any errors and omissions in the information provided on the site. These conditions are accepted at the time of purchase.
Product prices do not include shipping costs to minor Italian islands and abroad. The aforementioned prices are visible on the product page or in the shopping cart of our online shop.
Ritacca Arredo Bar reserves the right to change the prices published on the site at any time. The purchased products may be subject to upward price changes, in relation to market fluctuations, changes in production costs or the lesser or greater difficulty of production, due to force majeure, such as, by way of example, pandemics or natural disasters.
Any increases in price of items ordered and not yet delivered will be promptly communicated to the buyer, who may accept the change or withdraw from his order within and no later than 15 days from the aforementioned communication, subject to reimbursement of the amount already paid by way of deposit or balance and without withdrawal costs.
Products already purchased previously and received at a price, in the future may undergo cost changes both up and down.
The price of the products does not include installation costs, initial commissioning and product testing.
The prices published in the Ritacca Arredo Bar shop are valid exclusively for online purchases and are not the same as those displayed in our Showroom.
The national and international couriers to which Ritacca Arredo Bar turns to deliver professional furniture and equipment, operate from Monday to Friday, from 8.00 to 17.00 (these conditions imposed by third parties, therefore, cannot undergo any change or for customer or supplier intervention).
The reference companies for freight transport do not deliver by appointment, but allow the customer to define his availability within a specific time slot of 4 hours. The deliveries of orders made for items from different suppliers do not generally take place in a single solution and, consequently, the shipping times will be diversified. Ritacca Arredo Bar therefore will not be responsible for any delays in delivery: to request information, you can contact our logistics and shipping department by phone at +39 0984 404212.
You will be made aware of the path followed by the goods shipped and keep shipping times under control, through the appropriate tracking request, which you can make within a section of the customer profile.
Upon receipt of the products, we always ask you to check:
the number of packages the integrity of the products: in order for the insurance to pay for any damage, the words “Broken cardboard” or “Wet cardboard” or other reasons must be expressly indicated; the term “Control reserve” has no legal value if the carton has anomalies (the only clause to obtain reimbursement of the insurance): if so, the reserve must be placed on the goods collection slip indicating the words “Broken carton” or “Wet carton” or other reason. Furthermore, a copy must be kept to be sent to us promptly by email
Attention: the control reserve must be affixed in the presence of the courier and not after (otherwise it will not have any legal validity).
We recommend that you write one of the aforementioned terms clearly and legibly (for further guarantee, we also recommend that you keep a copy of what has been communicated). Immediately, you will need to contact our assistance service or send an email to email@example.com (on the same day) attaching all the documents necessary to prove the correctness of your report. In the event that the courier does not deliver the paper coupon and is equipped with a PDA, it is advisable that you take a photo of the device in which the reserve communicated is visible, so that you can be in possession of an additional tangible document, which certifies that the withdrawal of the goods took place with reserve.
In the event that the instructions defined here are not followed, Ritacca Arredo Bar will not be able in any way to intervene in the event of damage to the items received.
The Ritacca Arredo Bar Staff specifies that porterage is excluded from the delivery rules, as the carrier is required to unload the package only at the end of the truck. If the tail lift service is not possible, the goods will be unloaded on the sidewalk.
Payments and Invoice
All Ritacca Arredo Bar payment methods are designed to allow the customer to better evaluate the possibilities of their investment:
- Advance payment by bank transfer upon order, 100% of the amount including transport costs.
The goods will be shipped only after verifying that they have been credited to our current account. Furthermore, the bank transfer must be credited within 7 days following the actual order, otherwise Ritacca Arredo Bar will not consider the order placed valid. The copy of the payment by bank transfer must contain the reference reason for the order and must be sent to firstname.lastname@example.org.
- Payment via PayPa / Stripe platform (Visa, MasterCard, PayPal Prepaid Card, Postepay, Discover, American Express, Carta Aura).
Withdrawals, Returns and Refunds
The right of withdrawal can be exercised pursuant to Article 64 et seq. of Legislative Decree 206/05 and is valid only in the presence of a final Customer-Consumer and not for holders of a VAT number. To exercise this right, the customer must send Ritacca Arredo Bar a formal communication within 14 days from the date of receipt of the goods.
This communication can be made by registered letter with return receipt, fax, certified e-mail to email@example.com or by using the attached withdrawal form.
The customer must declare that he wishes to exercise the right of withdrawal by indicating:
- order number
- invoice number
- code and quantity of the articles
- if the withdrawal is partial (only in the case of the purchase of several items) or total
- bank details to obtain the refund transfer (IBAN code of the invoice holder).
The goods must be returned intact in the original properly sealed packaging, complete with all its parts (including packaging, internal protections, external protection, wooden pallets and any documentation and accessory equipment: manuals, assembly equipment, etc.), and sent to Ritacca Arredo Bar by courier appointed by the customer.
All products offered by Ritacca Arredo Bar are covered by an original Italian warranty of 12 months for lack of conformity. Used goods, on the other hand, do not have a guarantee. Defects caused by misuse or improper use of the product are not guaranteed: therefore, the electrical parts of a product such as bulbs, neon lights, LEDs, thermostats, resistors, motherboard etc are not covered by the guarantee; direct or indirect damage caused by errors or discrepancies in the installation or incorrect use of the machine; damage caused by hard or ferruginous water, by carelessness or inability to manage by the user, by irregular voltages of the electric lines, by insufficient pressure or impurities in the water or gas systems, by the malfunctioning of the suction systems, or due to unforeseeable circumstances or force majeure or unauthorized third party intervention.
The warranty does not cover components subject to wear, such as, but not limited to, gaskets, lamps, glass, knobs. The guarantee does not include labor costs.
To take advantage of the warranty, the Customer must keep the invoice (or DDT), and the original packaging that he will receive following shipment. Within 12 months, Ritacca Arredo Bar undertakes to provide free spare parts malfunctioning, without covering the shipping costs of the spare part and the labor costs for the replacement (to be paid by the buyer, to be paid by bank transfer). banking).
To receive warranty assistance, you will need to keep the invoice (or DDT), and the original packaging you will receive. It is also required, in compliance with the terms of the guarantee, to keep and not lose the damaged parts replaced.
Ritacca Arredo Bar, at the request of the purchaser, carries out the installation and technical assistance of the products sold, the costs of which are borne by the purchaser. In the event of a product failure, the customer must communicate via email to firstname.lastname@example.org and wait to be contacted by our customer service, with whom he will agree on the methods of intervention. The costs of specialized technical interventions will be communicated from time to time. The installation request of the purchased equipment must be communicated at the time of purchase: Ritacca Arredo Bar will provide for a quotation of the same and the communication of the rate, before carrying out any intervention.