General Terms and Conditions
General Terms and Conditions
The present ones may be modified or updated at any time by Ritacca Arredo Bar. The information on ritaccaarredobar.it may be subject to change without notice. Ritacca Arredo Bar assumes no responsibility for any errors and omissions in the information provided on the site. These conditions are accepted at the time of purchase.
Product prices do not include shipping costs to minor Italian islands and abroad. The aforementioned prices are visible on the product page or in the shopping cart of our online shop.
Ritacca Arredo Bar reserves the right to change the prices published on the site at any time. The purchased products may be subject to upward price changes, in relation to market fluctuations, changes in production costs or the lesser or greater difficulty of production, due to force majeure, such as, by way of example, pandemics or natural disasters.
Any increases in price of items ordered and not yet delivered will be promptly communicated to the buyer, who may accept the change or withdraw from his order within and no later than 15 days from the aforementioned communication, subject to reimbursement of the amount already paid by way of deposit or balance and without withdrawal costs.
Products already purchased previously and received at a price, in the future may undergo cost changes both up and down.
The price of the products does not include installation costs, initial commissioning and product testing.
The prices published in the Ritacca Arredo Bar shop are valid exclusively for online purchases and are not the same as those displayed in our Showroom.
Each Ritacca Arredo Bar item can be modified at any time and without notice, in order to improve the product.
Dimensions, weights, power and images are indicative.
The technical data sheets of the products may undergo variations.
The contract stipulated between Ritacca Arredo Bar and the Customer must be considered concluded with the acceptance of the order by Ritacca Arredo Bar.
This acceptance is considered tacit, unless otherwise communicated to the Customer, after the order has been verified.
By placing an order online, by telephone or by e-mail, the Customer declares to have read and fully accept the general conditions of sale and payment transcribed below.
The Customer must take into account these general conditions of sale (in compliance with the provisions of articles 50 and following of Legislative Decree 206/05) by printing and / or saving a copy, to justify a possible complaint.
You will receive a copy in pdf format by email at the conclusion of the order.
Delivery times depend on the type of product purchased: if present in the warehouse the timing will be faster, if it is necessary to wait for the availability of a supplier, following the order made, the times could be longer, regardless of our wishes.
The goods ready for delivery will be shipped within 10 working days following the crediting of the payment; for goods not ready for delivery, waiting times vary from 10 to 30 days. Delivery times are indicative and depend on the hours and working days of the partners we rely on. In no case can Ritacca Arredo Bar be asked for a refund for delivery delays, nor can the delay be a reason for termination of the contract. Any claims for delivery delays must be made directly to the carrier.
Mandatory delivery dates must be communicated to Ritacca Arredo Bar at the email info@ritaccaarredobar.it.
The buyer is obliged to enter real and non-fictional data during the registration procedure necessary to activate the process for the execution of this contract and the further related communications.
The consumer and / or customer authorizes Ritacca Arredo Bar and undertakes to provide, at the company’s discretion, copies of unexpired identity documents. Failure to fulfill the request for documents authorizes Ritacca Arredo Bar to terminate the contract due to non-fulfillment by the buyer. The customer is obliged to release Ritacca Arredo Bar from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the Customer, the Customer being the only responsible for the correct insertion.
The guarantee of the successful outcome of the payment that the customer makes, with the aforementioned means, is essential: therefore the customer’s failure to comply with this obligation will result in the legal termination of the contract without the need for judicial decision, without prejudice to the Ritacca Arredo Bar’s right to take legal action for compensation for further damage.
All the contents of the portal are the exclusive and reserved property of RITACCA ARREDO BAR S.R.L, owner of the Ritacca Arredo Bar brand, and / or its successors in title and / or third parties where indicated, and are protected by current national and international regulations on protection of intellectual and / or industrial property rights.
With the wording “web portal accessible via the url www.ritaccaarredobar.it (hereinafter, for brevity, the” Portal “) Ritacca Arredo Bar intends to refer to every content and technical-IT element based on the Portal, including, to by way of example but not limited to, the texts, photographs, animations, audio and video files regardless of the format, reproductions of trademarks, logos, etc., the technical solutions adopted, the graphic creations, the structure and any other part already made or to realize.
The term “Intellectual and Industrial Property Rights” relating to the Portal is intended to refer to the set of rights recognized and protected by current national and international regulations, including – by way of example and not limited to, in relation to all States in the world and without any term – any rights deriving from patents (including the right of filing the relative application), present or future copyrights, trademarks and / or service marks (whether registered or actually used by ritaccaarredobar .it), brands, trade names, companies, know-how, domain names, databases and all related applications.
Shipping
The national and international couriers to which Ritacca Arredo Bar turns to deliver professional furniture and equipment, operate from Monday to Friday, from 8.00 to 17.00 (these conditions imposed by third parties, therefore, cannot undergo any change or for customer or supplier intervention).
The reference companies for freight transport do not deliver by appointment, but allow the customer to define his availability within a specific time slot of 4 hours. The deliveries of orders made for items from different suppliers do not generally take place in a single solution and, consequently, the shipping times will be diversified. Ritacca Arredo Bar therefore will not be responsible for any delays in delivery: to request information, you can contact our logistics and shipping department by phone at +39 0984 404212.
You will be made aware of the path followed by the goods shipped and keep shipping times under control, through the appropriate tracking request, which you can make within a section of the customer profile.
Upon receipt of the products, we always ask you to check:
the number of packages the integrity of the products: in order for the insurance to pay for any damage, the words “Broken cardboard” or “Wet cardboard” or other reasons must be expressly indicated; the term “Control reserve” has no legal value if the carton has anomalies (the only clause to obtain reimbursement of the insurance): if so, the reserve must be placed on the goods collection slip indicating the words “Broken carton” or “Wet carton” or other reason. Furthermore, a copy must be kept to be sent to us promptly by email
Attention: the control reserve must be affixed in the presence of the courier and not after (otherwise it will not have any legal validity).
We recommend that you write one of the aforementioned terms clearly and legibly (for further guarantee, we also recommend that you keep a copy of what has been communicated). Immediately, you will need to contact our assistance service or send an email to info@ritaccaarredobar.it (on the same day) attaching all the documents necessary to prove the correctness of your report. In the event that the courier does not deliver the paper coupon and is equipped with a PDA, it is advisable that you take a photo of the device in which the reserve communicated is visible, so that you can be in possession of an additional tangible document, which certifies that the withdrawal of the goods took place with reserve.
In the event that the instructions defined here are not followed, Ritacca Arredo Bar will not be able in any way to intervene in the event of damage to the items received.
The Ritacca Arredo Bar Staff specifies that porterage is excluded from the delivery rules, as the carrier is required to unload the package only at the end of the truck. If the tail lift service is not possible, the goods will be unloaded on the sidewalk.
The shipping price varies according to the selected country.
All Ritacca Arredo Bar shipments are insured to guarantee maximum efficiency of the service.
Payments and Invoice
All Ritacca Arredo Bar payment methods are designed to allow the customer to better evaluate the possibilities of their investment:
- Advance payment by bank transfer upon order, 100% of the amount including transport costs.
The goods will be shipped only after verifying that they have been credited to our current account. Furthermore, the bank transfer must be credited within 7 days following the actual order, otherwise Ritacca Arredo Bar will not consider the order placed valid. The copy of the payment by bank transfer must contain the reference reason for the order and must be sent to info@ritaccaarredobar.it. - Payment via PayPa / Stripe platform (Visa, MasterCard, PayPal Prepaid Card, Postepay, Discover, American Express, Carta Aura).
During the order process, our company will issue a suitable accompanying document for the material shipped (Transport Document), will record an electronic invoice in the relevant tax drawer while on request the proforma invoice will be sent to the email address in advance. communicated by the Customer. For the issue of these documents, the information provided by the Customer at the time of the order is valid. After the invoice / receipt has been issued, it will not be possible to make changes to it.
Withdrawals, Returns and Refunds
The right of withdrawal can be exercised pursuant to Article 64 et seq. of Legislative Decree 206/05 and is valid only in the presence of a final Customer-Consumer and not for holders of a VAT number. To exercise this right, the customer must send Ritacca Arredo Bar a formal communication within 14 days from the date of receipt of the goods.
This communication can be made by registered letter with return receipt, fax, certified e-mail to info@ritaccaarredobar.it or by using the attached withdrawal form.
The customer must declare that he wishes to exercise the right of withdrawal by indicating:
- order number
- invoice number
- code and quantity of the articles
- if the withdrawal is partial (only in the case of the purchase of several items) or total
- bank details to obtain the refund transfer (IBAN code of the invoice holder).
The goods must be returned intact in the original properly sealed packaging, complete with all its parts (including packaging, internal protections, external protection, wooden pallets and any documentation and accessory equipment: manuals, assembly equipment, etc.), and sent to Ritacca Arredo Bar by courier appointed by the customer.
Ritacca Arredo Bar, after verifying the integrity of the goods, will proceed within 14 days to re-credit the value of the product / s, withholding only the amount of shipping costs, additional services and any cash on delivery costs incurred for the delivery of the goods. at the customer and indicated in the accompanying invoice. In the case of electronic payments, the refund will be made to the original payment method. The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product.
The shipment for the return of the material, until the confirmation of receipt in our warehouse, is under the complete responsibility of the customer. In case of damage to the item during the return transport, Ritacca Arredo Bar will notify the customer of the incident (within 5 working days from receipt of the product), to allow the same to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the asset (if insured). In the event of this occurrence, the product will be returned to the customer who, at the same time, will have to cancel the request for withdrawal and therefore for a refund.
Ritacca Arredo Bar is not liable in any way for damage and / or theft or loss of goods returned by shipments not insured by the customer. Once the product arrives at its destination at our warehouse, it will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are excessively damaged, Ritacca Arredo Bar will deduct, from the refund due, the costs incurred for the restoration of the same.
The right of withdrawal is totally lost, for lack of the essential condition of integrity of the property, in cases where Ritacca Arredo Bar ascertains that:
- the non-diligent use of the asset has compromised its integrity or use
- the external packaging and / or the original internal packaging are missing
- integral elements of the product are missing (accessories, screws, etc.)
- the product is damaged for reasons other than its legitimate transport
In case of forfeiture of the right of withdrawal, the goods will remain deposited at the headquarters of Ritacca Arredo Bar, available to the customer, pending collection at his expense. Furthermore, the right of withdrawal cannot be exercised in the case of purchases of products put into production for the customer and / or customized according to the indications requested by the customer and / or for which finishes of colors or sample fabrics chosen or sent by the same.
The order cancellation request must be made by completing the following form. The request will be examined according to the general conditions and can be approved or rejected.
The order cancellation form must be sent via certified e-mail to the address: info@ritaccaarredobar.it
Product Warranty
All products offered by Ritacca Arredo Bar are covered by an original Italian warranty of 12 months for lack of conformity. Used goods, on the other hand, do not have a guarantee. Defects caused by misuse or improper use of the product are not guaranteed: therefore, the electrical parts of a product such as bulbs, neon lights, LEDs, thermostats, resistors, motherboard etc are not covered by the guarantee; direct or indirect damage caused by errors or discrepancies in the installation or incorrect use of the machine; damage caused by hard or ferruginous water, by carelessness or inability to manage by the user, by irregular voltages of the electric lines, by insufficient pressure or impurities in the water or gas systems, by the malfunctioning of the suction systems, or due to unforeseeable circumstances or force majeure or unauthorized third party intervention.
The warranty does not cover components subject to wear, such as, but not limited to, gaskets, lamps, glass, knobs. The guarantee does not include labor costs.
To take advantage of the warranty, the Customer must keep the invoice (or DDT), and the original packaging that he will receive following shipment. Within 12 months, Ritacca Arredo Bar undertakes to provide free spare parts malfunctioning, without covering the shipping costs of the spare part and the labor costs for the replacement (to be paid by the buyer, to be paid by bank transfer). banking).
To receive warranty assistance, you will need to keep the invoice (or DDT), and the original packaging you will receive. It is also required, in compliance with the terms of the guarantee, to keep and not lose the damaged parts replaced.
Ritacca Arredo Bar, at the request of the purchaser, carries out the installation and technical assistance of the products sold, the costs of which are borne by the purchaser. In the event of a product failure, the customer must communicate via email to info@ritaccaarredobar.it and wait to be contacted by our customer service, with whom he will agree on the methods of intervention. The costs of specialized technical interventions will be communicated from time to time. The installation request of the purchased equipment must be communicated at the time of purchase: Ritacca Arredo Bar will provide for a quotation of the same and the communication of the rate, before carrying out any intervention.